ozwin's Privacy Policy

ozwin ("we", "our", or "platform") is a secure and reliable online betting and casino platform operated specifically for users in Bangladesh. Protecting the privacy of your personal information is our priority. This Privacy Policy ("Policy") explains what types of data ozwin collects, why it collects them, how they are used, and how your information is kept safe.

This Policy applies to the ozwin website and all related services. By registering on our platform or using our services, you are considered to have accepted the terms of this Policy. If you have any objection to any part of this Policy, please refrain from using our services.

This Policy may be updated from time to time. The latest version will always be available on this page. For significant changes, we may notify you via your registered email address.

We collect information from you through various methods. The types of data collected are described in detail below.

2.1 Information You Provide Directly

Information you provide yourself during account registration and use of services:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Payment-related information (bKash, Nagad, Rocket, Upay, or bank account number)
• Information provided when contacting customer support

2.2 Automatically Collected Information

Information collected automatically when you use our platform:

• IP address and device identification information
• Browser type and version
• Operating system
• Pages visited on the platform and time of visit
• Gaming history and transaction records
• Login and logout times and session information

2.3 Information Received from Third Parties

In some cases we may collect information from third-party sources, such as payment processors, identity verification services, and fraud prevention agencies. This information helps us ensure the security of your account and improve the quality of our services.

ozwin uses collected data only for specific and lawful purposes. We never use your information for unnecessary or unlawful activities.

3.1 Service Operation & Improvement

• Creating, managing, and verifying your account
• Processing transactions — deposits and withdrawals
• Providing bonuses and promotional offers
• Providing customer service and support
• VIP program and rewards management

3.2 Security & Legal Compliance

• Preventing fraud, money laundering, and other financial crimes
• Preventing minors from accessing the platform
• Implementing responsible gaming policies
• Complying with applicable legal obligations
• Cooperating with regulatory authority investigations or requests

3.3 Communication & Marketing

• Sending important account notifications
• Informing you about applicable promotional offers and bonuses (based on your consent)
• Notifying you about changes or updates to our services

3.4 Analytics & Development

• Analysing user experience to improve our services
• Identifying and resolving technical issues on the platform
• Developing new services and features

We give the highest importance to protecting your information. ozwin applies modern technical and organisational measures to protect your data from unauthorised access, damage, or leaks.

4.1 Technical Security Measures

• All data transfers are secured using SSL (Secure Socket Layer) encryption technology
• Sensitive data such as passwords are stored in encrypted form
• Regular security audits and vulnerability assessments are carried out
• Firewalls and intrusion detection systems are kept active
• Two-Factor Authentication is available

4.2 Data Retention Period

We retain your information for as long as your account is active and as long as necessary to provide our services. For legal compliance reasons, some data may be retained for a specified period after account closure. Data that is no longer needed is securely deleted.

4.3 Response to Data Breaches

If a data security breach occurs, we will promptly notify affected users and take the necessary steps to minimise harm. We will also notify the relevant authorities in accordance with applicable law.

ozwin does not sell your personal information under any circumstances. However, in specific situations we may share information with trusted third parties.

5.1 Service Provider Partners

We may share information with specialist companies for the following purposes:

• Payment processing (bKash, Nagad, Rocket, Upay, and banking partners)
• Identity verification and KYC processes
• Fraud prevention and risk assessment
• Technical infrastructure and cloud services
• Customer service management

All these partners are required to process data in accordance with our instructions and may not use your information for their own purposes.

5.2 Legal Requirements

We may be required to disclose information in response to court orders, lawful requests from law enforcement agencies, or applicable legal obligations. In such situations we provide only the information that is necessary.

5.3 Business Changes

In the event of a business merger, acquisition, or transfer of assets, user data may be transferred to the new ownership. In such cases we will notify you in advance.

We use cookies and similar technologies to improve the functionality of our platform and to personalise your experience.

6.1 Types of Cookies

• Essential cookies: required for login sessions and security
• Functional cookies: for remembering your preferences (such as language or theme settings)
• Analytics cookies: for understanding how the platform is used
• Performance cookies: to improve site speed and performance

6.2 Cookie Control

You can control or disable cookies from your browser settings. However, disabling essential cookies may disrupt some important platform functions and may cause login issues.

You have several important rights over your personal information. ozwin respects these rights and helps you exercise them.

7.1 Right to Access

You may request at any time to know what information we hold about you. We will provide this information within a reasonable time.

7.2 Right to Rectification

If any information stored about you is incorrect or incomplete, you may request that it be corrected. This can be done through account settings or by contacting customer support.

7.3 Right to Erasure

In certain circumstances you may request that your data be deleted. However, some data may need to be retained due to legal obligations, security needs, or the resolution of ongoing disputes.

7.4 Right to Object to Processing

You may object to the use of your data for marketing purposes. After your request, we will stop marketing communications.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our customer support. We will process your request after verifying your identity.

ozwin is a responsible platform. Our services are for people aged 21 and over only. We do not collect information from minors, and opening an account for them is strictly prohibited.

Age verification is in place at the time of registration. If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information.

If parents believe their child is using our services, please contact us promptly.

ozwin reserves the right to update or change this Privacy Policy at any time. If significant changes are made to the Policy, we will publish the new version on this page and update the "Last Updated" date at the top of the page.

For significant changes, we may send a notification to your registered email address. Continued use of the platform after a policy change will be considered acceptance of the updated policy.

That is why we recommend that you review this page regularly so that you are always aware of how your information is being managed.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our customer support team is available seven days a week, twenty-four hours a day.

Send formal privacy-related requests by email. After verifying your identity, we will respond to your request within a reasonable time.